Enter your details - Samsung NZ

Samsung Soundbar 30-Day Money Back Guarantee

Purchase a selected Samsung 2024 soundbar between May 1st 2024 and April 1st 2025 with peace of mind. If you don't like it after 30 days* you can return it for your money back! Fill out the form below to begin the return process.

*proof of purchase and original box required

Please note that if your product is faulty, you need to return your product to the retailer you purchased from.

Please note that all claims must be registered below by 1st May 2025, and incomplete claims must be completed by 1st November 2025. To register a claim, proof of purchase, proof of product condition, and proof of packaging in original box is required to complete a claim. See Terms and conditions for full details.

Participating Eligible Products

Product SKU
HW-Q990D/XY
HW-Q930D/XY
HW-Q800D/XY
HW-Q700D/XY
HW-S800D/XY
HW-S801D/XY
HW-S700D/XY
HW-S701D/XY

Here to claim your money back?

Please fill in the details below.

First Name

Last Name

Address 1 (P.O. Boxes not accepted)

Address 2 (optional)

Suburb

City

Post Code

Mobile Number

Work Phone (optional)

Reason for Return (optional)

Bank Account Number

Participating Retailer

Store

Purchased Product

Product Type

Product Model

Invoice Number

Date of Purchase

Please format date 'DD/MM/YYYY'

I certify that my soundbar is in working condition

Proof of Purchase

Maximum 5 mb. Please ensure that invoice number, purchase date and purchased item details are visible.

Evidence of Soundbar Condition

Maximum 5 mb. Image needs to show the soundbar, speakers, and all cables in original condition.

Evidence of Original Packaging

Maximum 5 mb. Image needs to show the original packaging your soundbar came in. You will need this to ship your soundbar back to us.

Please check this box to confirm you have read our terms and conditions and privacy policy.

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